In this document, you will find a section of questions and answers to help your users clarify any doubts regarding electronic payments processed through Placetopay. Remember to include this information on your website.
What is Placetopay?
Placetopay is the electronic payment platform used by HLC Honey Land Company to process online transactions made in the virtual store using the payment methods enabled for this purpose.
How can I pay?
In HLC Honey Land Company’s virtual store, you can make payments using the methods enabled for this purpose. Depending on the payment options chosen by the merchant, you can pay using Visa or Mastercard.
Is it safe to enter my banking information on this website?
To protect your data, HLC Honey Land Company delegates the collection of sensitive information to Placetopay. Our payment platform complies with the highest standards required by the international PCI DSS standard for secure credit card transactions. Additionally, it holds an SSL security certificate issued by GeoTrust, a Verisign company, which ensures secure communications by encrypting all data to and from the site. This guarantees the safety of your card information.
During the payment process, the browser displays the authenticated organization name, the certifying authority, and the address bar changes to green. These features are immediately visible and provide assurance and confidence to complete the transaction with Placetopay.
Placetopay is also constantly monitored by McAfee Secure and electronically signed messages through Certicámara.
Can I make a payment any day and at any time?
Yes, at HLC Honey Land Company, you can shop online 24/7, just a click away.
Can I change the payment method?
If you haven’t completed your payment yet, you can return to the initial step and choose your preferred payment method. Once the purchase is finalized, the payment method cannot be changed.
ESTABLISHMENT OF COMMERCE:
For more details, you can review our privacy policies at the following link: https://honeyland.co.cr/terms-and-conditions/.
Does paying electronically incur any additional costs for me as a buyer?
No, electronic payments made through Placetopay do not incur additional costs for the buyer.
What should I do if my transaction wasn’t completed?
First, check if you received a transaction confirmation email at the address provided when making the payment. If you didn’t receive it, contact Juan José Ulate or Liselle Fallas to confirm the transaction status.
What should I do if I didn’t receive the payment receipt?
For every approved transaction through Placetopay, you will receive a payment receipt with the purchase reference sent to the email address you provided at the time of payment.
If you didn’t receive it, you can contact Juan José Ulate or Liselle Fallas at the numbers 506 8390-3012 or 506 8938-6113, or email ventas-online@honeyland.co.cr to request the receipt be resent to the same email address registered at the time of payment.